Processing Time

Orders are typically processed within 1–3 business days of payment confirmation. Orders placed on weekends or U.S. federal holidays are processed the next business day. During promotions and high-volume periods, processing may take slightly longer.

Shipping Methods & Transit Times

We ship via reputable U.S. domestic carriers. Standard transit time is typically 2–5 business days after the order ships. Expedited options may be available at checkout. Transit times are estimates and not guaranteed.

Tracking

A tracking number is emailed to you as soon as your label is generated. Please allow up to 24 hours for the carrier to scan the package.

Shipping Destinations

We currently ship within the United States only. We do not ship to U.S. territories or internationally at this time. We do not ship to P.O. boxes for certain items.

Shipping Costs

Shipping costs are calculated at checkout based on order size, weight, and destination. Promotional free-shipping thresholds, when active, are displayed at checkout.

Cold-Chain & Storage Recommendations

Lyophilized peptides are stable at ambient temperatures during transit but should be stored refrigerated or frozen upon receipt for long-term stability. Please open and inspect your package promptly and follow the storage instructions on the product page.

Lost, Damaged, or Delayed Packages

If your package is lost, arrives damaged, or is significantly delayed, contact us within 7 days of the expected delivery date with your order number and photos (for damage). We will work with the carrier to file a claim and resolve the issue per our Return Policy.

Address Accuracy

You are responsible for providing a correct, complete shipping address. We are not liable for packages delivered to addresses you entered incorrectly. Address changes after an order has shipped are not possible.

Risk of Loss

Title and risk of loss pass to you upon delivery of the package to the carrier.

Questions

Shipping questions? Contact us.